Terms & Conditions

Terms & Conditions


Last updated: 11th June 2021


By Using Our Site You Accept These Terms and Conditions.

Please read these Terms and Conditions carefully and ensure that you understand them before using Our Site.


Well done for wanting to learn more about your dog and build a great relationship with them. These Terms and Conditions, together with any other documents referred to herein, set out the terms of use governing your use of this website, http://www.twickenhamdogservices.co.uk (referred to “Our Site”). It is recommended that you print a copy of these Terms and Conditions for your future reference.


Our privacy policy also applies to your use of Our Sites. It is available here https://twickenhamdogservices.co.uk/wpautoterms/privacy-policy/


Please note:

  1. By participating in any training on-line or in person you do so at your own risk. This includes live training and watching pre-recorded videos and written content.
  2. A suitable, non-slip floor space is required and any potential obstructions in the vicinity and removed before you participate.
  3. You should avoid activities for your dog if there are any current health concerns, injuries, aches and pains.
  4. Avoid physical contact with other participants (if relevant) and where appropriate adhere to social distancing guidelines.
  5. Video sessions are recorded and stored in Dropbox (for 36 months) for you to watch back whenever you want to.


Training Fees:

Client agrees to pay Trainer a non-refundable fee in the amount of £90 for first session (approximate length 60-90 minutes) and £50-60 (online or in person) for each follow-up session (approximate length 45 minutes) to be paid upon booking and prior to the session taking place.


Client agrees to pay Trainer a non-refundable fee in the amount of £220-240 (online or in person) for a package of 4 sessions (approximate length 45 minutes each) to be paid at the time of booking. All sessions must be completed within 3 months from the date of commencement of contract or they will be forfeited.


The Services: Trainer agrees to provide private lessons for Client and Dog on a lesson-by-lesson basis, the goal being to teach Client the training games and to work with Dog. These lessons will take place at Client’s home, online or other suitable venue by agreement. Trainer will make every reasonable effort to help Client achieve training and behaviour modification goals but makes no guarantee of Dog’s performance or behaviour as a result of providing professional animal behaviour consultation. Client understands that he/she and members of the household must follow Trainer’s instructions without modification, work with dog daily as recommended, and constantly reinforce training being given to Dog.

Cancellation Policy: Cancellations must be made at least 24 hours before the scheduled session. Every effort will be made to reschedule the session. If Client fails to give at least 24 hours cancellation notice, or is not present at time of scheduled appointment, the session will be forfeit and the fee will not be refunded for training sessions.

Liability:  If Dog causes property damage, or bites or injures any dog, animal or person (including but not limited to Trainer and Trainer’s agents), during or after the term of this Agreement, then Client agrees to pay all resulting losses and damages suffered or incurred, and to defend and indemnify Trainer and Trainer’s agents from any resulting claims, demands, lawsuits, losses, costs or expenses, including attorney fees. If Dog is injured in a fight or in any other manner during or after the term of the Agreement, Client assumes the risk and agrees that Trainer should not be held responsible for any resulting injuries, losses, damages, costs or expenses.


At Trainer’s sole election, Trainer’s duties hereunder shall terminate if (a) in Trainer’s sole judgment Dog is dangerous or vicious to Trainer or any other person or animal, or interferes with the training of other dogs, or (b) Client breaches any term or condition of this Agreement. Upon termination in accordance with the foregoing, Trainer’s duties shall terminate but all other provisions of this Agreement shall continue in full force and effect.


This Agreement is binding upon Client, spouse of Client, and children of Client. This Agreement supersedes all prior discussions, representations, warranties and agreements of the parties, and expresses the entire agreement between Client and Trainer regarding the matters described above. The parties confirm that, except for that which is specifically written in this Agreement, no promises, representations or oral understandings have been made with regard to Dog or anything else. Without limiting the generality of the foregoing, Client acknowledges that Trainer has not represented, promised, guaranteed or warranted that Dog will never bite, that Dog will not be dangerous or vicious in the future, that Dog will not exhibit other behavioural problems, or that the results of the training will last for any particular amount of time. This Agreement may be amended only by a written instrument signed by both Client and Trainer.